General Terms and Conditions (GTC) – Family Adventures
1. Scope
These General Terms and Conditions (GTC) apply to the use of the 'Family Adventures' website and all leisure activities arranged through it. The provider of the website is Sinja Haagen, sole proprietorship, Leopoldstraße 169 A, 80804 Munich (hereinafter 'Family Adventures').
2. Brokerage Services / Brokerage Agreement
Family Adventures provides brokerage services only and does not offer its own leisure activities. Upon acceptance of a booking request, a legally binding brokerage agreement is concluded between the customer and Family Adventures. The customer commissions Family Adventures to arrange the requested service and forward the booking request to the respective provider.
3. Contracting Parties / Two-Contract Model
The customer enters into two separate contracts: (a) a brokerage agreement with Family Adventures upon
acceptance of a booking request; (b) a contract for the respective leisure activity with the provider upon
confirmation. The activity contract is concluded exclusively between the customer and the provider.
4. Conclusion of Contract
The presentation of offers on the website does not constitute a binding offer. By submitting a booking, the customer submits a binding offer. By clicking 'Book with obligation to pay', the customer submits a binding request. Confirmation of receipt does not constitute acceptance. The contract is concluded only upon timely acceptance by the provider.
5. Payment Processing
If payment is processed through Family Adventures, this is done on behalf and for the account of the provider unless otherwise agreed. Payment terms are governed by agreements with the provider.
6. Withdrawal/Cancellation by the Customer
Cancellation is possible at any time. The cancellation conditions agreed with the provider apply. The brokerage fee charged by Family Adventures is an independent service and is non-refundable if the customer cancels.
7. Cancellation of Activity
If the activity cannot take place due to reasons attributable to the provider (e.g., weather, illness, safety reasons), refunds are governed by the provider’s conditions. Family Adventures retains 5% of the brokerage fee as expense compensation
8. Liability for Arranged Services
The provider is solely responsible for the performance of arranged services and any disruptions. Family Adventures is not liable unless there is a breach of its own obligations.
9. Third-Party Information
Family Adventures assumes no liability for the accuracy, completeness, or timeliness of provider information unless aware of inaccuracies.
10. Customer Obligations
Customers must provide complete and accurate information and comply with participation requirements and safety instructions
11. Insurance
Customers are responsible for arranging suitable insurance coverage.
12. Platform Availability
Family Adventures does not guarantee uninterrupted website availability.
13. Data Protection
Information regarding the processing of personal data is governed by the privacy policy.
14. Jurisdiction and Applicable Law
German law applies. For merchants and legal entities, Munich shall be the place of jurisdiction. Family Adventures does not participate in voluntary consumer dispute resolution.
15. Final Provision
Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.